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Troubleshooting & FAQs
Find answers to common questions, known issues, and step-by-step fixes for problems you may run into while using Patch.
FAQs
- Memberships in Patch
- How Can I Remove A Contact From An Automation In Progress?
- Why should I use a subdomain as my sending domain?
- How to Create a Click-to-Text Link in Patch
- How to uninstall/delete Patch Customer Retention from Shopify store
- How to update My Payment Information
- Messaging Regulations: SMS & Email
- How to change the Kiosk Flow on your Device (iPad & Tablet)
- How to Create an Auto-Reply using Message Tags
- How do I find my Shopify store web address [XX.myshopify.com]?
- How do I create a vCard (Contact Card) for my business?
- How to View Past Invoices
- How do I check to see if my iPad is connected to the internet
- How do I determine the frequency an automation should be running at?
- How to be compliant with the new email sender requirements for Google & Yahoo
- How to add a SmartOffer to your Kiosk Flow
- How to clear iPad Cache when using the Kiosk Web App
- Why are my SMS messages being spam blocked by carriers?
- How do I turn on Shopify Abandoned Carts for my account?
- How do I set a current, past, or future time value on the Set Fields block?
- How to Install the Pixel in Your Shopify Theme Code
- How to Check if a Contact is Opted In?
- How to Adjust a Contact's Loyalty Points
- New Email Sending Requirements
- How to uninstall/delete Patch Customer Retention from you WordPress site
- How do I send a vCard to my customers?
- How does Shopify Order Syncing work in Patch?
- How to Access and Manage Your Contact Profiles in Patch
- What is RFM?
- How to use Filter Rules in Patch
- Email Sending Requirements - Understanding DMARC
- How to Access and Manage the Kiosk 4 Settings Page From a Device
- How to Install the Patch Pixel on Your WordPress Site
- How to Use Canva Designs in Patch Retention Emails (Drag-and-Drop or HTML)
- How to Embed a YouTube Video Into Your Patch Form
- Email Domain Warm-Up Guide
- How to Export a List of Contacts Who Have Clicked a SmartLink
- When should I use Patch Segments?
Troubleshooting
- How to save an existing Email from an Automation Block as a Template
- Event Log Overview
- Customer Journeys: Approving Blocks
- How to Archive an Automation (and Unarchive)
- How to save an existing Email Blast as a Template
- How do I reset my wireless router or modem?
- Email Editor: Fonts & Fallback Fonts
- Using the Discount Code Tab for Troubleshooting & Servicing Customers
- How to manually install/uninstall the Patch Pixel on your Website (Not WordPress)
- How to Archive Blasts (and Unarchive)
- Error: No Access to Gateway
- How to save an existing SMS Blast as a Template
- Filter Out Spam Report Messages in Your Inbox
- How to Change Your Device in the Patch Kiosk Web App