How to Adjust a Contact's Loyalty Points

Steps:

1. Log in to the portal https://app.patchretention.com/
2. Search for the contact you want to make adjustments to, then click the edit (person) icon
3. A Contact Profile window will open. On the right half, at the top, there are three tabs.
   Select the Offers tab
4. In the 'Loyalty Program' section, you can add Loyalty Points here.
   After editing, you can either Save, or Save & Check In.

Customer Support

If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.