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How to Create a Click-to-Text Link in Patch

Create an SMS link so customers can easily text your Patch number, improving “known sender” status, preventing messages from landing in spam on iOS and Android, and streamlining compliance opt-ins.

A Click-to-Text link allows customers to connect with your business instantly by launching their SMS app with a pre-written message. This helps grow your contact list, ensures compliance, and makes customer service simpler.

You can also create QR Codes that use the same setup, giving customers multiple ways to start texting you with one tap.

In this article:

  1. Write your message
  2. Create your Hyperlink / SmartLink
  3. Copy & Paste SMS URL Code

Why Use Click-to-Text Links?

  • Grow your SMS opt-in list – Customers initiate the text, making compliance seamless.
  • Increase engagement – Reduce friction by pre-filling the message.
  • Improve deliverability – Messages sent by the customer avoid spam filters.
  • Build trust – One-tap texting confirms sender recognition.

Steps to Create a Click-to-Text Link

1. Write Your SMS Message

Decide what your customers should send. Keep the message under 160 characters.

Examples:

  • Please send me text offers and updates!
  • Sign me up for 20% off my next visit.

2. Encode Your Message

Run your text through a URL encoder. This converts spaces and special characters into a format that works in a link.

3. Build the SMS URL Code

Use this structure: 

sms:+1{your Patch phone number};?&body={encoded message}

 

Finished Example: 

sms:+18339218550;?&body=Please%20send%20me%20text%20offers%20and%20updates

 

When clicked, the customer’s SMS/text app will open with the default message pre-filled.

4. Add Your Link in Patch

Once created, your Click-to-Text link can be used in:

  • Email buttons and links
  • Forms
  • Waivers
  • SmartLinks

Best Practices for Retention Marketing

Click-to-Text links not only make it easier for customers to connect with you — they also strengthen your retention marketing strategy. By encouraging customers to opt in through Patch, you’ll see higher deliverability, better engagement, and improved customer retention over time.

FAQs

One-tap SMS messaging improves deliverability by confirming sender recognition, bypassing spam filters, and ensuring compliance. It builds trust, boosts engagement, and helps businesses retain more customers.

Q: How does one-tap SMS improve deliverability?
It confirms sender recognition, bypasses spam filters, and ensures messages reach the primary inbox on cell phones.

Q: Why does one-tap messaging increase customer trust?
Because customers control the interaction, they feel safer and more confident engaging with your brand.

Q: Is one-tap SMS compliant with opt-in rules?
Yes. It supports opt-in compliance by ensuring customers initiate the message, protecting both businesses and consumers.

Customer Support

If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.