What Data Syncs from Roller to Patch?

Contact Info That Syncs

These fields come from Roller and show up on the contact in Patch:

• First Name

• Last Name

• Email

• Phone Number

• Date of Birth

• Gender

• Address

• Roller ID

• Date the contact was created

• Marketing Consent (Email/SMS — only if they opted in through Roller)

• Guardian/Minor relationship

📝 Note: You can’t edit consent in Roller. Customers must check the opt-in box during checkout or booking.

Orders (aka Bookings)

In Roller, orders are called bookings. These might include:

• Memberships

• Food or merch

• Birthday parties

We bring over the orders into Patch if:

• There’s an email or phone number on the booking

• It happened after your sync date when configuring your Roller to Patch integration OR up to 3 years ago

Fields we sync from each booking:

• Total Amount

• Discount Amount

• Subtotal (Amount minus discounts)

• Products
• External Data (extra data that is usually used for troubleshooting)

If the booking gets canceled in Roller, it will delete:

• Any finished order events in Patch

• Any linked calendar events in Patch

You'll find these in:

• Contact Profile and Fields
• Automations → Order Finished trigger block

Calendar Events

If your Roller booking has a start or end date and time that is within the next 28 days and is for:

• A session

• A party package

• A pass

…then we create a Calendar Event inside Patch.

You’ll find these in:

• Contact Editor → Calendar tab

• Automations → Calendar Event trigger block

The Calendar Event uses the product name as the title and gets auto-tagged to help with filters in Automations.

Memberships

• Memberships sync every 12 hours

• They show up under each contact in the Memberships tab

• You can use Membership Started or Membership Ended as Automation triggers

Abandoned Cart

Patch has a special abandoned cart automation just for Roller.
Here’s the setup guide:
👉 Set up Abandoned Cart