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How to set up the Resova - Patch Integration

Connect Resova to Patch using your API key and understand what happens next.

Use this guide to connect your Resova account to Patch.

Before you begin

You will need access to your Resova account and your Resova API key.

Step 1: Log in to Resova

Sign in to your Resova account.

Step 2: Find your API key

Whitlisting an IP address is not necessary as that is already configured on the Resova backend for all accounts

Step 3: Send your information to Patch

Email your Patch onboarding representative with:

  • your Resova API Key

  • the date you want your data history to begin

What happens next

After the integration is saved, Patch begins the first sync.

  • A full customer sync pulls in your Resova contacts.
  • Your product list is pulled in from Resova items.
  • Transactions and bookings begin syncing into Patch.
  • The scheduled sync runs every 6 hours.

Why the first sync matters

The initial full sync is important because some contact fields are only available during the full customer pull. If those fields need to be refreshed later, a full resync can be run from the Resova settings page.

If your data does not appear right away

Some data may take time to appear depending on the size of your account and where the data is coming from. Recent updates that are not sent by webhook will appear on the next scheduled sync.

Need help?

After setup, review How Resova Contacts Sync and How Resova Orders and Bookings Sync so you know what to expect.

Contact support at success@patchretention.com