Why a ClubSpeed contact is missing in Patch

Quick checks

1. You’re signed into the Patch account for that venue.
2. In ClubSpeed the contact shows Authenticated and Active under Settings → ClubSpeed.
3. Search Patch by email, phone, and name (including racer nickname).

Then work through the common reasons below.

1. No email and no phone

Many kiosk racer records only have a nickname. Patch does not import people who have neither an email nor a phone, unless they’re linked as a household dependent.

Fix:

• Add an email or mobile number in ClubSpeed (or link them to a guardian/household), then wait for the next sync

• or use Pull from ClubSpeed on a related contact when available.

2. They haven’t visited (or aren’t in the import window yet)

Patch looks for customers based on last visit or account created dates. Someone brand new—or with activity older than your first sync—may not appear yet.

Fix:

• Have them visit / race, then wait for the next sync (about every 6 hours), or run Sync Data.
• If you need older history, ask your Patch contact to adjust Last Pull Time and re-sync.

3. Only a profile edit (no new visit)

If staff change a name, email, or phone in ClubSpeed without a new visit, Patch may not pick that up on the regular schedule.

Fix:

• If they’re already in Patch: open the Contact Profile → ClubSpeed Tab → Pull from ClubSpeed.
• If they’re not in Patch yet: add contact info in ClubSpeed, have them visit, or run a broader sync with help from Patch.

4. They were deleted in ClubSpeed

When a customer is marked deleted in ClubSpeed, Patch soft-deletes the matching contact. They won’t show like an active guest.

Fix:

• Confirm they’re active again in ClubSpeed. After they’re restored, they typically need a new visit (or a pull/sync) before they reappear cleanly.

• Avoid creating a duplicate contact in Patch — ClubSpeed should stay the source of truth.

Other possibilities