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      Kiosk Web App Will Not Install on iOS

      Troubleshooting Steps

      To make sure there is nothing limiting the Kiosk Web App from being able to perform as expected, we need to ensure everything is set up properly!

      It could be as simple as ‘Force Closing’ the app, so let's try that first.

      1. To ‘Force Close’ any open app, double press the home button at the bottom of the device.
      2. Then swipe up and off the screen so that the app disappears to ‘force close’ any open apps.
      3. Next, make sure your device is up to date!

      Make sure your software is up to date on your device

      Our software is developed for the latest operating systems. 

      Older software can work, but the most up-to-date version is recommended. iOS 15 or higher is required but anytime you have a new update you always want to make sure you download and install the latest versions. 

      To check on your iPad for a software update

      1. Go into the Settings app.
      2. Scroll down to the ‘General’ option on the left-hand side list of options.
      3. Then select ‘Software Update’.
      4. If there is an update available, you can select the blue button for ‘Download and Install’.

      If the device is up to date, let’s ensure the WiFi connection is stable!

      To do that, let’s confirm your device is connected to the correct WiFi network! Here’s how to find the WiFi Settings.

      • Go into the Settings app and select the ‘WiFi’ option.
      • There will be a checkmark beside the connected network.
      • After confirming the correct WiFi network, we should ‘speed test’ the internet connection to make sure it is active!
      • Click on the link here to run a speed test of the internet connection: https://ctgro.com/mpHFMY
      • Patch recommends operating speeds of 15 Mbps for Download and 5 Mbps for Upload however the Kiosk Web App can run at lower speeds. Because the Kiosk Web App uses a browser to run if you can open google.com or your company website then you should be all set.
      • If there is an issue with the internet not connecting even though the device is connected to the correct WiFi network, it could be an outdated connection to the modem/router.
      • Sometimes a power surge creates a need to address the modem/router connection.
      • *NOTE that you will need to know the WiFi network password for this next step and Patch does not have your personal network password

      If the internet connection is not working even though the WiFi network is connected, try this:


      • In the WiFi settings, select the connected WiFi network and then select the ‘i’ icon to the right of the name.
      • When the settings for that network appear, choose ‘Forget This Network’.
      • Because the Kiosk Web App runs like a website - you shouldn't have any issues if you can load google.com on your device browser.
      If using the Safari browser and the minimum recommended speed, sometimes there can be an issue with the old website data being stored. Periodically clearing this out can have an effect when re-loading websites. Here is where to find this setting:
      • In the Settings app, scroll down to the ‘Safari’ option, and on the right-hand menu, select the blue text button ‘Clear History and Website Data’

      Customer Support

      If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.