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How to set up the Rock Gym Pro - Patch Integration

Use this article to connect Rock Gym Pro to Patch so your onboarding team can begin syncing your data.

Installation Instructions for locally hosted Rock Gym Pro Users

You have this version if you access Rock Gym Pro from an app on your computer.

  1. Follow the steps in this Rock Gym Pro help center article to get your

    1. Rock Gym Pro API User
    2. Rock Gym Pro API Key
  2. Email these to your Patch onboarding representative, along with the date you want your data history to begin. This date tells Patch how far back to pull your past data from Rock Gym Pro.

Installation Instructions for Rock Gym Pro Cloud Users

You have this version if you access Rock Gym Pro from your web browser at https://app.rgprocloud.net/.

  1. Follow the steps in this Rock Gym Pro help center article to get your

    1. Rock Gym Pro API User

    2. Rock Gym Pro API Key

  2. Email these to your Patch onboarding representative, along with the date you want your data history to begin. This date tells Patch how far back to pull your past data from Rock Gym Pro.

What Happens Next

After your Patch onboarding representative receives your API credentials, they will add them to your Patch account settings and start syncing your Rock Gym Pro data.

During onboarding, your team will also learn how to use the main parts of Patch, like contacts, blasts, segments, forms, automations, Messenger, users, and reporting.

Your onboarding representative will help make sure your account is set up and your team knows the basics before onboarding is complete.

 

Need Help?

How do I know which version of Rock Gym Pro I use?
If you open Rock Gym Pro from an app on your computer, you are using the locally hosted version. If you log in through your web browser at app.rgprocloud.net, you are using Rock Gym Pro Cloud.

What should I send to Patch?
Send your Rock Gym Pro API User, Rock Gym Pro API Key, and the date you want your data history to begin.

What does the data history date mean?
This tells Patch how far back to pull your past data from Rock Gym Pro.

What happens after I send my information?
Your Patch onboarding representative will add your information to your account settings, start your data sync, and guide your team through onboarding.

Contact support at success@patchretention.com.