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How to set up the Playtomic - Patch Integration

Learn how to connect your Playtomic data to Patch

Getting Set Up

  1. Get the following information from the Playtomic Customer Success team
    1. Client Id
    2. Secret
    3. Venue Id
  2. Email the above information to your onboarding rep
  3. After we receive your details, our team will begin the data sync and we’ll reach out if we have any questions.

What Happens next?

Patch begins syncing your contacts and order history from Playtomic. After the initial sync, all new activity (orders, events, etc.) keeps your Patch contact list up to date automatically.

Once syncing is complete you can:

  • Review and clean your customer list in Patch (our team can help with this)
  • Segment customers by profile data or behavior
  • Trigger Automations using synced order and event data
  • Send targeted SMS and email campaigns based on automatic Playtomic updates

Questions? Our customer support team is here to help!

If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.