How to connect the BMI Leisure

BMI Leisure stays your venue system of record. Patch receives your guest and activity data so you can run marketing in one place.

You do	Your Patch onboarding specialist does
Confirm the Patch account for this venue	Activate BMI Leisure in your account
Confirm your venue timezone (Patch must match it)	Coordinate the connection with BMI
Introduce us to your BMI contact, or approve us emailing them	Run the first historical sync
	Set up ongoing daily updates from BMI

You do not need to configure Settings → BMI Leisure yourself.

One venue = one Patch account. If you have multiple locations, each venue gets its own Patch account and connection.

The Patch account that belongs to this venue.
The timezone used at the venue in BMI.
A BMI contact we can work with so they can:
- Approve the connection for your venue
- Send ongoing guest and activity updates to Patch
- Provide a one-time historical export for your first sync

Updates arrive when BMI sends data to Patch for that day — not in real time, and not on a fixed “every 6 hours” timer.
New purchases, races, and guests usually appear after that day’s updates finish processing.
Historical reloads are handled by Patch with BMI. You don’t need to email files yourself.

Once data is flowing, you can segment and automate from purchases, finished races, and visit dates tied to purchases.

What you see	What to try
No history / empty contacts	Contact your Patch onboarding or support person — the first sync may still be running
Recent activity missing	Confirm timezone with Patch, then wait for BMI’s next daily update
Multiple locations	Each venue needs its own Patch account — your onboarder will set that up

How to connect the BMI Leisure - Patch integration