How to connect ClubSpeed

Before you start

You’ll need from ClubSpeed (or your ClubSpeed account manager):

1. API Base URL — looks like
   https://yourvenue.clubspeedtiming.com/api/index.php
   Each venue has its own URL.
2. Username and Password for API access.
   Ask ClubSpeed for a dedicated integration user when possible (instead of a personal staff login).

Connect ClubSpeed to Patch

1. Sign in to Patch for the account that belongs to this venue.
2. Go to Settings → ClubSpeed.
3. Enter your API Base URL, Username, and Password.
4. Click Save & Verify.
   1. When it works, you’ll see Authenticated.
   2. If you see a “wait and try again” message, ClubSpeed is temporarily limiting requests — wait, then try again. You usually don’t need to change your password.
   3. If verify fails, double-check the URL and login, contact success@patchretention.com if you continue to have issues.
5. Email your onboarding representative to let them know you've entered all of your information.

What to expect after connecting

• ClubSpeed remains your system of record. Patch pulls data on a schedule (about every 6 hours). Updates are not instant.
• New visits, races, orders, and parties show up after the next sync.
• To refresh one person sooner: open their contact → ClubSpeed tab → Pull from ClubSpeed.

Troubleshooting