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How to connect ClubSpeed

Connect your ClubSpeed venue to Patch so guest, race, party, and purchase data can power email & SMS marketing.

Before you start

You’ll need from ClubSpeed (or your ClubSpeed account manager):

  1. Email ClubSpeed support at support@clubspeed.com to request:
    1. API Base URL — looks like https://yourvenue.clubspeedtiming.com/api/index.php
      Each venue has its own URL.
    2. Username and Password for API access.
      Ask ClubSpeed for a dedicated integration user when possible (instead of a personal staff login).
    3. A Patch onboarding manager or customer success team member can initiate this for you upon request.

Tip: Keep a secure copy of these credentials in case you need them in the future for troublshooting.

Connect ClubSpeed to Patch

  1. Sign in to Patch for the account that belongs to this venue.
  2. Go to Settings → ClubSpeed.
  3. Enter your API Base URL, Username, and Password.
  4. Click Save & Verify.
    1. When it works, you’ll see Authenticated.
    2. If you see a “wait and try again” message, ClubSpeed is temporarily limiting requests — wait, then try again. You usually don’t need to change your password.
    3. If verify fails, double-check the URL and login, contact success@patchretention.com if you continue to have issues.
  5. Email your onboarding representative to let them know you've entered all of your information.

API Base URL should always end with "/api/index.php". If it's missing and you get an error message and it to the end of URL.


What to expect after connecting

  • ClubSpeed remains your system of record. Patch pulls data on a schedule (about every 6 hours). Updates are not instant.
  • New visits, races, orders, and parties show up after the next sync.
  • To refresh one person sooner: open their contact → ClubSpeed tab → Pull from ClubSpeed.

Troubleshooting

What you see

What to try

Verify fails

Recheck URL, username, and password; confirm API access with ClubSpeed

Connected but no data

Make sure the integration is Active, then run Sync Data

Recent activity missing

Confirm timezone; wait for the next sync or run Sync Data again

Multiple locations

Connect each venue in its own Patch account