How to Add FAQs to Patch AI Context

Link to Loom

https://loom.com/share/0ff7d54bbf7342f68acc1f1decf3b860

1. Open the AI Context settings 0:12

• Go to Account Settings.
• Open AI context.
• Find the FAQs section under the Add context menu.
• This is where you add the questions customers ask most often.

2. Add common customer questions and answers 0:23

• Enter FAQs that help Patch AI respond more accurately.
• Good examples include:
  • Business hours
  • Booking questions
  • Outside food policies
  • Waiver information
  • Other things guests should know before visiting
• Example FAQ:
  • Question: Do you host birthday parties?
  • Answer: Add a clear, specific response.

3. Write clear, specific answers 0:39

• Keep each answer concise and precise.
• Make sure Patch AI has the right information to work from.
• Avoid vague wording so the AI can give more accurate responses.

4. Choose where the FAQ context should be used 0:51

• At the bottom of the FAQ entry, select where this context applies.
• All Agents is usually the best choice.
• Use this if you want the FAQ to help with both content and conversation assistance.

5. Save and let Patch AI use the FAQs 1:00

• Once saved, the FAQs are auto-saved in Patch AI.
• Patch AI can then use them when:
  • Writing messages
  • Replying to customers
• This helps improve the accuracy of responses over time.

6. Review and refine FAQs as needed 1:19

• Revisit FAQs if Patch AI gives an incomplete answer.
• Update or add new FAQs as customer questions change.
• Keeping FAQs current helps Patch AI stay accurate and useful.