Learn how to insert loyalty cash as dynamic SmartText in SMS and email messages.
You can insert the amount of Loyalty Cash a Customer has available dynamically into any message using SmartText.
The SmartText for this takes the Loyalty Points on your account and converts it to a cash value based on your account's Loyalty Redemption settings.
This is used in Blasts and Automations when sending both SMS or Email messages.
From the INSERT menu in the SMS Editor
The INSERT menu is located to the right of the gateway (phone number) selector. To insert the SmartText at your cursor's location, simply select the "Loyalty Cash" option from the menu.
From the INSERT menu in the Email Editor
The INSERT menu can be accessed within the Heading or Text blocks of the Email Editor. To insert the SmartText at your cursor's location, simply select the "Loyalty Cash" option from the menu.
Customer Support
If you need help or need assistance determining next steps, please contact our Customer Support team by phone at 888.605.4429 or email at success@patchretention.com.