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  1. CityGro
  2. CityGro Legacy Portal
  3. Troubleshooting / FAQs

Troubleshooting / FAQs

  • How to Change the Field View
  • How to Add Short Name to Blast / Update Character Count
  • How to change Kiosk flow on your iPad
  • How to Link your Waiver on your Website
  • How to add a SmartOffer to your Kiosk Flow?
  • Kiosk - Common Troubleshooting Issues and FAQ
  • How to Clear Cache on a Computer?
  • Contact's Offer Tab Overview
  • How to clear the iPad's cache?
  • How to search for a contact
  • How to turn off Focus Assist
  • How to set up Web Push Notifications
  • How Do I Use the Activity Log?
  • How to Update Your Credit Card
  • How to Adjust a Contact's Loyalty Points
  • How Do I Add Additional Users/Admins to My Account?
  • How Do I Reset My Password?
  • Reloading the app or data from your changes
  • Your app freezes or stops working - Try this step first
  • The Kiosk Won't Recognize My Customers
  • How do I check to see if my kiosk is connected to the internet?
  • The Kiosk Forgot My Points
  • How do I reset my iPad?
  • How do I reset my wireless router or modem
  • How do I reach the settings page within the CityGro Kiosk App
  • Everytime I try loading the app it goes back to the homescreen

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