Step 1: Log into your account and navigate to the Pixel Module
Step 2: Copy the script tag from the Pixel Code
Step 3: Navigate to your website’s main page HTML file.
Platform-specific installation guides:
Step 4: Find the closing </head> HTML tag within the HTML file.
Step 5: Delete the previous script tag from the HTML code and replace it with the new one you recently copied from within your account.
Step 6: Save the changes on your website.
Step 7: Navigate back to the Pixel Module in your Patch account and check the box for 'Opt-in to use TextChat 2.0'
Step 8: Click the 'Save' icon in the top right corner of the module.
It will take about 45mins for the updates to fully propagate.
Upon successful upgrade the TextChat widget once opened should say TextChat by Patch in the bottom left corner instead of TextChat by CityGro.
If you have any questions or need assistance please reach out to Customer Success by emailing firstname.lastname@example.org or via the TextChat widget located inside your Patch account.
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