Pixel - Installation & Removal

Manual Installation

Step 1: Copy the script tag.

While logged in to Patch Retention navigate to one of the following places to copy the script tag.

Note: All three places include the same script tag. This means that the script tag only needs to be added to your code once for all Patch Pixel products.

Pixel > Pixel Code

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TextChat > Step 2 Installation > Manual Installation

Step 2: Navigate to your website’s main page HTML file. 

Step 3: Find the closing </head> HTML tag within the HTML file.

Step 4: Paste the Pixel script tag directly above the closing head tag.

Step 5: Save your changes

Note: Due to caching, changes to product configuration may take up to an hour to propagate to the web page that has the Pixel installed.

How To Manually Delete the Script Tag:

Follow steps 2-4. Then find the script tag that you previously added to your theme’s code and delete it. Be sure to save your updates.