Account Settings - Web Push Notifications

Web Push Notifications are used for Patch Kiosks clients. This will not apply to Shopify clients unless you also have a physical location along with your online merchant account.

If you are a Mac user, please note there may be slight differences in how some things look. Don't worry, the layout is still the same.

***Make sure the CityGro legacy desktop app (computer) is deleted. It will cause problems with the notifications if it's downloaded***

This tutorial ensures that everything is properly set up for push notifications to be sent to your computer or POS when someone checks in.

1. Open up your web browser (this needs to be either Chrome or Edge)
   
   • Click on the three dots on the far right in your URL.
      
   • Click New Window (Not an Incognito Window)
     
     
     
2. Go to the following web address:  app.patchretention.com
3. Login to your account and select your business name
   • Click on your business name in the top left corner
   • From the drop-down select Account Settings

1. Scroll down and click Web Push Notifications
   
   
   • Once loaded, click on the purple button that says SUBSCRIBE ME
   • Click on the purple button GRANT PERMISSION
     
   • A browser level pop-up will load asking to show notifications, Click Allow
   • Click the 'Subscribe to Web Push' purple buttons
   • Then click 'SEND A TEST PUSH NOTIFICATION'
     
     
     • Closeout of the pop-up. If done correctly, then you should receive a notification like the following:
       
     • If you did not receive the test notification please ensure that the browser level notifications are turned on (Chrome and Edge).
     • If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial). 
2. Next, you will have to configure your device:  
   • Click on the pencil next to your newly added device (Reload the website if the listed device disappears, click the circle with the arrow to the left of the URL)
     
     
     ***the following picture is a guide for Steps 6-8***
     
     
     
3. Click Device Nickname directly beneath the top gray ribbon, and name your device (This is the computer you use as your POS)
   
   
4. Match the following from the drop-down menus in the following picture:
   • If the picture above isn't loading, under Match ALL of these rules, click on Create a new rule -> Event Type -> Equal To -> Check-in Started. 
     
     
   • Once that rule is made, make another by clicking Create a new rule -> Device Name -> Equal To -> (Type in the iPad's Name you would like to receive notifications from)
     
     
5. ***The Device Name is Case Sensitive and has to match the iPad exactly or it will prevent you from receiving notifications***
   • The iPad's exact name can be found by going to the home screen -> Settings icon -> General section -> Name (This has to match exactly step #7)
     
     
     
     
6. Click SAVE
   
   
7. Let's test to make sure the notification comes through.  Type in a phone number on the tablet to see if it comes through to that computer.
   • If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial).