Web Push Notifications are used for Patch Kiosks clients. This will not apply to Shopify clients unless you also have a physical location along with your online merchant account.
If you are a Mac user, please note there may be slight differences in how some things look. Don't worry, the layout is still the same.
***Make sure the CityGro legacy desktop app (computer) is deleted. It will cause problems with the notifications if it's downloaded***
This tutorial ensures that everything is properly set up for push notifications to be sent to your computer or POS when someone checks in.
- Open up your web browser (this needs to be either Chrome or Edge)
- Click on the three dots on the far right in your URL.
- Click New Window (Not an Incognito Window)
- Click on the three dots on the far right in your URL.
- Go to the following web address: app.patchretention.com
- Login to your account and select your business name
- Click on your business name in the top left corner
- From the drop-down select Account Settings
- Scroll down and click Web Push Notifications
- Once loaded, click on the purple button that says SUBSCRIBE ME
- Click on the purple button GRANT PERMISSION
- A browser level pop-up will load asking to show notifications, Click Allow
- Click the 'Subscribe to Web Push' purple buttons
- Then click 'SEND A TEST PUSH NOTIFICATION'
- Closeout of the pop-up. If done correctly, then you should receive a notification like the following:
- If you did not receive the test notification please ensure that the browser level notifications are turned on (Chrome and Edge).
- If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial).
- Closeout of the pop-up. If done correctly, then you should receive a notification like the following:
- Next, you will have to configure your device:
- Click on the pencil next to your newly added device (Reload the website if the listed device disappears, click the circle with the arrow to the left of the URL)
***the following picture is a guide for Steps 6-8***
- Click on the pencil next to your newly added device (Reload the website if the listed device disappears, click the circle with the arrow to the left of the URL)
- Click Device Nickname directly beneath the top gray ribbon, and name your device (This is the computer you use as your POS)
- Match the following from the drop-down menus in the following picture:
- If the picture above isn't loading, under Match ALL of these rules, click on Create a new rule -> Event Type -> Equal To -> Check-in Started.
- Once that rule is made, make another by clicking Create a new rule -> Device Name -> Equal To -> (Type in the iPad's Name you would like to receive notifications from)
- If the picture above isn't loading, under Match ALL of these rules, click on Create a new rule -> Event Type -> Equal To -> Check-in Started.
- ***The Device Name is Case Sensitive and has to match the iPad exactly or it will prevent you from receiving notifications***
- The iPad's exact name can be found by going to the home screen -> Settings icon -> General section -> Name (This has to match exactly step #7)
- The iPad's exact name can be found by going to the home screen -> Settings icon -> General section -> Name (This has to match exactly step #7)
- Click SAVE
- Let's test to make sure the notification comes through. Type in a phone number on the tablet to see if it comes through to that computer.
- If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial).
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