Account Settings - Web Push Notifications

Web Push Notifications are used for Patch Kiosks clients.

This will not apply to Shopify clients unless you also have a physical location along with your online merchant account.

If you are a Mac user, please note there may be slight differences in how some things look. Don't worry, the layout is still the same.

***Make sure the CityGro legacy desktop app (computer) is deleted. It will cause problems with the notifications if it's downloaded***

This tutorial ensures that everything is properly set up for push notifications to be sent to your computer or POS when someone checks in.

• Open up your web browser (this needs to be either Chrome or Edge)
  
  
• Then click on the three dots in the upper right corner of the browser window.

• Now click New Window (Not an Incognito Window)
  
  
  
• Go to the following web address: app.patchretention.com and Log in to your account 
  
  
• Once you are logged in, click on your business name in the upper left corner, then select Account Settings from the drop-down list.

• From the Account Settings window, select Web Push Notifications

• Then click on the purple button that says 'SUBSCRIBE ME'.
  A window will pop up and then click on the purple button 'GRANT PERMISSION'.
  
  
  
• Another pop-up will load asking to show notifications, click Allow.
  
  
• Then click the 'Subscribe to Web Push' purple buttons
  
  
  
  
• Finally, click 'SEND A TEST PUSH NOTIFICATION'
  
  

Closeout of the pop-up. If done correctly, then you should receive a notification like the following:

• • If you did not receive the test notification please ensure that the browser-level notifications are turned on (Chrome and Edge).
    
    
  • If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial).
    

Once subscribed, your device should appear on the list showing any and all devices that have been subscribed to the account.

Next, you will need to configure your device: 

• Click on the pencil (edit) icon next to your newly added device
  (Reload the website if the device does not appear, click the arrow making a circle to the left of the URL)
  

Editing a device will open this window:

Click Device Nickname directly beneath the top gray ribbon, and name your device
(This is the computer you use as your POS)

Match the following from the drop-down menus in the following picture:

• Under Match ALL of these rules use:
  Create a new rule -> Event 'Type' -> Equal To -> Check-in Started. 
  
  
• Then create another rule:
  Create a new rule -> Device Name -> Equal To -> (Type in the exact iPad's Name you would like to receive notifications from)
•  

***The Device Name is Case Sensitive and has to match the iPad exactly or it will prevent you from receiving notifications***

• • Find the iPad's exact name by going to:
    Settings -> General -> About -> Name

(Again, this has to match exactly in the Device Name input field!)

• • Once you have found and entered the name, Click SAVE
    
    
  • Now it can be tested to make sure the notification comes through.
    Type in a phone number on the tablet to see if it comes through to that computer.
    
    
  • If they still don't come through and you are a Windows user, please make sure Focus Assist is off (Click Here for the tutorial). Also make sure to allow notifications from Google Chrome, and that the System will allow for push notifications.