How to Clear Cache on a Computer

Sometimes when trying to log-in, the screen or portal won't load. Follow this tutorial on how to fix that problem

1. Open the Web Browser you use when trying to log in (Make sure it's either Chrome or Edge)
   
   
2. Make sure to open a Normal Window, not Incognito. Click the 3 dots to the right of where you type in a Web Address, then click on New Window
   
   
   
3. Go to app.citygro.com and try logging into your account. When the screen doesn't load, Right Click anywhere on the white screen and click on Inspect
   
   
   
4. Once the window loads, click on the Settings Icon (Gear)
   
   
   
5. In the Preferences tab, scroll down to the Network section and make sure Disable cache (while DevTools is open) is checked
   
   
   
6. With the side window still open, Reload the page by clicking the circle with an arrow next to the Web Address
   
   
   
7. You should now be able to log-in. You can go ahead and close out the window on the right
   
   
8. If this doesn't work, try logging in on your cell-phone. If you can, it's either your internet connection or Web Browser that is giving the issue.

Congrats, you did it!