TextChat Overview

This article will go over all the basic information of TextChat

What is TextChat?

• The TextChat Widget allows website visitors to chat in from a desktop (or mobile phone) and then transfers the chat to their cell phone. After chatting in, they can stay and browse or leave their computer — the conversation still goes on even after the customer leaves your site!
  

TextChat Portal:

• By clicking on the TextChat module on the CityGro portal, more options will pop-up
  

: This is where your conversations will be stored. You have two folders to organize your conversations, Inbox and All.

• Inbox is for unresolved and/or new messages. 
• All is for all the messages.
  
  
  
• Conversation Options: When you hover your cursor over a conversation, the following options might load (depends on the conversation)
  
  
  • (Mark as Complete): Moves the message from Inbox to All and signifies that you are done with that conversation.
  • (Archive): Another way to move a conversation from Inbox to All. 
  • (Snooze): You can have the conversation be moved to All then come back to the Inbox after a specific amount of time
  • (Mark as Unread/Read): Another tool to help organize your messages. This will change the color of the conversation
    
    
    

: You can set up your account to create auto-replies so that when your customers text in with specific text or during a certain time, a specific message would respond.
(Click Here for tutorial)

• For example, you can set up an after hour auto-reply so that it will respond to customers if they text in when the store is closed.
  
  
  

: You can save common replies so you can send them at a click of a button. This can help save a ton of time so you don't spend time typing the same message again and again.
(Click Here for tutorial) 

: This is where you can customize and configure your TextChat widget on your website.
(Click Here for installation guide)
(Click Here for tutorial)