How to Make a Quick Reply
A Quick Reply is a powerful tool that can save time and energy. It allows you to send a typical response at a click of a button.
***Your account will need to have TextChat to be able to do this tutorial (Click Here for TextChat overview)***
- Log in to your account and click on the TextChat module on the left side of the screen
- Once loaded, click on Quick Replies under the TextChat module you just clicked (It won't be there until you click on TextChat)
- Once loaded, click on Quick Replies under the TextChat module you just clicked (It won't be there until you click on TextChat)
- Click on the orange button at the top left of the page that says New Quick-Reply
- You can select from the templates or make your own
- If you'd like to make your own, click Start from Scratch next to Templates
- If you'd like to make your own, click Start from Scratch next to Templates
- Once selected, it will bring you to the Quick Reply editing page. Click in the box to the right of the Save button to edit the name
- Make it short, simple, and informative. This is the name you will click to Quick Reply
- Make it short, simple, and informative. This is the name you will click to Quick Reply
- Click in the box where it says "Type your message here." to create the Quick Reply response
- You can insert SmartText, SmartLinks, etc just like in other messages. Make sure to click the blue Insert to add
- You can insert SmartText, SmartLinks, etc just like in other messages. Make sure to click the blue Insert to add
- To view a sample message, you can either Send Test Message to any textable number you'd like. Or, click the eye to the left of the Insert button
- When it's the way you'd like it, click Save
Now when someone messages in and you'd like to use a Quick Reply, you will open the TextChat conversation with that customer. Click on the plus button to the left of where you'd type to respond. And click on the Quick Reply you'd like to use. Then click send (by pressing Enter or clicking the arrow button)
Congrats, everything is ready to go!
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