How to Send a Blast
This tutorial will take you through the 5 steps to sending a blast! This is a great reference page for when sending Blasts. (Click Here for the video tutorial)
Getting There:
- Go to the Blasts Module of the CityGro Portal.
- Click the orange + New Blast button.
- Give the message a simple name
Step 1: Will your message include a SmartOffer?
- No: It doesn't matter if a coupon shows up (Go to Step 2: Message Content)
- YES: If you want a coupon to show up on your kiosk, do the following:
- Make your selection:
- Select the SmartOffer from the list that matches your special. (Click Here for a tutorial on how to make one)
- Select the SmartOffer from the list that matches your special. (Click Here for a tutorial on how to make one)
- Add your expiration duration:
- You will want to put the # of days you'd like the offer to last after the message is sent.
- For example, if your message is to be sent on Friday with the promotion lasting until Saturday (the next day). You will want to put 1 Day and keep the box checked for “Extend expiration until 11:59 PM on the day it expires” (That just makes it so customers can redeem the offer all day until the store closes)
- For example, if your message is to be sent on Friday with the promotion lasting until Saturday (the next day). You will want to put 1 Day and keep the box checked for “Extend expiration until 11:59 PM on the day it expires” (That just makes it so customers can redeem the offer all day until the store closes)
- You will want to put the # of days you'd like the offer to last after the message is sent.
Step 2: Message Content
- Select SMS
- Either select a template on the left and click “Use Selected Template” or you can click “Use Blank Template” at the bottom right to start from scratch.
- Click Here for some tips and tricks on putting together a Text (SMS)
- Click Here for some tips and tricks on putting together a Text (SMS)
- Make sure you “Send Test Message” to your cell phone on the bottom right to make sure it looks good
Step 3: Schedule (Decide when you want to send this Blast)
- Right now: The message will be placed in the queue as soon as you click Send
- Scheduled time: Allows you to specify a certain date and time to send the message
- Try to avoid sending messages outside of 8:00 AM - 9:00 PM. You will see an alert message if you try to
- Try to avoid sending messages outside of 8:00 AM - 9:00 PM. You will see an alert message if you try to
Step 4: Select Recipients
- All opted-in contacts:
- Choose this option for your text to be sent to all "opted-in" contacts. (Not all contacts will be opted-in)
- Choose this option for your text to be sent to all "opted-in" contacts. (Not all contacts will be opted-in)
- Add rules to limit recipients:
- This option will allow you to narrow the recipients of this message, sending only to contacts that match the rules you define. Click Here for a tutorial on how to use Filters. Common rules include the following:
- Last Check-In Time
- # of Check-ins
- # of Loyalty Points
- Created Date
- This option will allow you to narrow the recipients of this message, sending only to contacts that match the rules you define. Click Here for a tutorial on how to use Filters. Common rules include the following:
Step 5: Confirmation (This is the last step before a message can be scheduled for delivery)
- Preview- Scan through to make sure you approve of the content.
- Recipients- Double check that it is scheduled to go to the right people.
- Schedule- Do you have it set up to go out at the correct time?
- Send/Schedule- Once everything has been approved, click the orange Send/Schedule button on the bottom right-hand corner.
Follow any instructions provided to confirm that your message is ready to send.
Congrats, you did it!
Make sure to give a thumbs up or down if this tutorial helped!
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