Adjusting a Contact's Loyalty Points
The following steps will show you how to edit a Contact's Loyalty Points
There are 2 ways to adjust the contact's loyalty points:
- From Your CityGro Account in the portal:
- Go to the Contacts module on the left side of your screen
- Search for the Contact you'd like to view / edit
- Click the Person Icon next to the contact to go to their profile
- Once in their profile, click on the Offers tab at the top
- In the 'Loyalty Points' section you can add or remove points on their account
- Go to the Contacts module on the left side of your screen
Be sure to 'Save' if you make any edits!
2. From Your CityGro Kiosk:
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- You can also edit points from the kiosk if needed.
When your customer is checking in on your kiosk, click on the 3 bars in the right corner and click Edit Points on the check-in notification - You can now edit Loyalty Points from their account. (You might need a security code, depends on your account)
If your account is configured to use a Security Code, it will prompt for it upon saving!
- You can also edit points from the kiosk if needed.
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