Adjusting a Contact's Loyalty Points

The following steps will show you how to edit a Contact's Loyalty Points

There are 2 ways to adjust the contact's loyalty points:

1. From Your CityGro Account in the portal: 
   
   • Go to the Contacts module on the left side of your screen
     
     
     
     
   • Search for the Contact you'd like to view / edit 
   • Click the Person Icon next to the contact to go to their profile
   • Once in their profile, click on the Offers tab at the top 
   • In the 'Loyalty Points' section you can add or remove points on their account 
     

Be sure to 'Save' if you make any edits!

2. From Your CityGro Kiosk:

• • You can also edit points from the kiosk if needed.
    
    When your customer is checking in on your kiosk, click on the 3 bars in the right corner and click Edit Points on the check-in notification
    
    
    
    
    
    
  • You can now edit Loyalty Points from their account. (You might need a security code, depends on your account)
    
    
    
    If your account is configured to use a Security Code, it will prompt for it upon saving!