The Kiosk Won't Recognize My Customers

The kiosk doesn't forget points or who you are.  Because so many businesses have multiple locations or want to share their points between other local franchises, it actually doesn't store that information on the iPad itself.  It requires an internet connection to be able to look up how many points you have or who a contact is.  To check your internet connection, please visit:

How do I check to see if I am connected to the internet