What are Webhooks?

Webhooks play a vital role in ensuring real-time updates from Shopify for this account. Webhooks enable seamless synchronization between your Shopify account and the Patch app. This real-time communication is essential for the transmission of data and events, enabling various actions such as triggering Automations to take place.

Webhooks are automatically included when you download and install the Patch App to your merchant account. If successful you should see a green checkmark with the message: 'You have ## Webhooks created in Shopify'.

If you do not see this message or see an error/warning message instead you will need to click 'Recreate All'. If you are still seeing an error/warning message after doing this step please reach out to our team at success@patchretention.com

More information on:

Shopify Webhooks

Webhooks are a tool for retrieving and storing data from a certain event. They allow you to register an https:// URL where the event data can be stored in JSON or XML formats.

Webhooks are commonly used for:

• Placing an order
• Changing a product's price
• Notifying your IM client or your pager when you are offline
• Collecting data for data-warehousing
• Integrating your accounting software
• Filtering the order items and informing various shippers about the order
• Removing customer data from your database when they uninstall your app

WooCommerce Webhooks

A Webhook is an event notification sent to a URL of your choice. Users can configure them to trigger events on one site to invoke behavior on another.

Webhooks are useful for integrating with third-party services and other external APIs that support them.

Webhooks in WooCommerce can trigger events each time you add, edit or delete orders, products, coupons, or customers.

It’s also possible to use webhooks with WooCommerce actions, e.g., Create a webhook to be used every time a product is added to the shopping cart, using the action woocommerce_add_to_cart.

Webhooks also make it easier for third-party apps to integrate with WooCommerce

What is the difference between API and webhook?

APIs are manual—they need to be asked to pull or modify data. Webhooks automatically send data in response to a specific event, without any request from another software. Webhooks are a subset of APIs and are therefore far more limited than APIs—they can only send information. APIs are more versatile.